Database

Good Practices in Social Security

Database

Good Practices in Social Security

ISSA Database of Good Practices

This database provides ISSA members with privileged access to good practices, showcasing creative, smart and innovative ways to overcome challenges of social security administration at the institutional, national or international levels. Explore, be inspired by, and learn from these hard-earned and well-deserved successes of the ISSA members. Learn more about the ISSA Good Practices.

The map shows the first 100 results for the selected criteria. ⓘ

Eswatini National Provident Fund Systems Upgrade

Implementation year:
2019
Award Year:
2020
Eswatini National Provident Fund
,
Eswatini
,
Africa

It has been six years since the Eswatini National Provident Fund, hereafter referred to the Fund, embarked on an upgrade project of its core member administration system inspired by a need to achieve internal agility and external efficiencies relating to excellent customer experience. Finally, this dream has been realised.

Topic:
Governance and administration
Information and communication technology
Communication
Service quality

Administrative and operational efficiency

Implementation year:
2010
Award Year:
2011
Eswatini National Provident Fund
,
Eswatini
,
Africa

a) Web system

Topic:
Governance and administration
Contribution collection and compliance
Information and communication technology

Strategic Re-engineering Process

Implementation year:
2004
Award Year:
2008
Eswatini National Provident Fund
,
Eswatini
,
Africa

These weaknesses included an inefficient computer system, deadwood, general inefficiency in the operational systems of the Fund, high administration costs, poor coverage in terms of benefits etc.

Through the implementation of the said strategy, the Fund undertook a strategic re-engineering process which included the following activities:

Topic:
Contribution collection and compliance
Risk management
Information and communication technology
Extension of coverage

Eswatini National Provident Fund Systems Upgrade

Implementation year:
2019
Award Year:
2020
Eswatini National Provident Fund
,
Eswatini
,
Africa

It has been six years since the Eswatini National Provident Fund, hereafter referred to the Fund, embarked on an upgrade project of its core member administration system inspired by a need to achieve internal agility and external efficiencies relating to excellent customer experience. Finally, this dream has been realised.

Topic:
Governance and administration
Information and communication technology
Communication
Service quality

Administrative and operational efficiency

Implementation year:
2010
Award Year:
2011
Eswatini National Provident Fund
,
Eswatini
,
Africa

a) Web system

Topic:
Governance and administration
Contribution collection and compliance
Information and communication technology

Strategic Re-engineering Process

Implementation year:
2004
Award Year:
2008
Eswatini National Provident Fund
,
Eswatini
,
Africa

These weaknesses included an inefficient computer system, deadwood, general inefficiency in the operational systems of the Fund, high administration costs, poor coverage in terms of benefits etc.

Through the implementation of the said strategy, the Fund undertook a strategic re-engineering process which included the following activities:

Topic:
Contribution collection and compliance
Risk management
Information and communication technology
Extension of coverage