The COVID-19 pandemic has made life more difficult and more expensive for seniors across Canada. To support seniors during these challenging times, Employment and Social Development Canada (ESDC) has introduced a one time tax-free payment of 300 Canadian dollars (CAD) for seniors eligible for the Old Age Security (OAS) pension, with an additional tax free payment of CAD 200 for seniors eligible for the Guaranteed Income Supplement (GIS). Near-seniors eligible for an Allowance will also receive CAD 500.

Shifting timelines? Check. Multiple stakeholders in a highly complex environment with competing interests? Check. Challenging the status quo at every turn? Check. That’s the multifaceted story behind the Toronto North York Flagship Service Canada Centre (hereafter the Flagship) of the Employment and Social Development Canada (ESDC), the first in Canada, setting a new benchmark for service and inclusivity when it opened on 25 October 2018.

A comprehensive overview of Employment and Social Development Canada’s (ESDC) multi-year Service Transformation Strategy, including good practices around design-thinking and innovation in engaging employees.

The Guaranteed Income Supplement (GIS) provides a monthly non-taxable benefit to Old Age Security (OAS) pension recipients who have low income and live in Canada. In January 2017, guidelines for the GIS changed. As a result, a GIS recipient whose partner was admitted to a long-term care facility would no longer be considered as “single”. This situation left one person to pay both household costs and long-term care facility expenses with less GIS support.

The Canada Pension Plan Service Improvement Strategy (CPP SIS), developed by the Employment and Social Development Canada (ESDC), was successfully concluded in 2022. The six-year strategy was designed to address service delivery challenges brought on by the increasing number of clients and evolving client expectations of government services.

The Old Age Security (OAS) and the Canada Pension Plan (CPP) programs are Canada’s public pensions programs. The OAS program is a residence based program which provides a minimum income to seniors to contribute to their income replacement in retirement. The CPP program is a mandatory, contributory, earnings-related social insurance program which provides partial income replacement for workers in Canada and their families in the event of retirement, disability or death.

Return to work is often not seen as a primary function of workers’ compensation systems, particularly in the United States. The International Association of Industrial Accident Boards & Commissions (IAIABC) is making a concerted effort to create a movement to help system stakeholders not only understand the value and benefits of return to work programs, but support them within their own organizations and in partnership with other system stakeholders.

In 2014, the Canadian Retirement Income Calculator (CRIC) was redesigned to align with the recent reforms to the public pension programmes while taking advantage of the latest web tools. The CRIC was transformed into a dynamic, mobile-accessible application which received much acclaim. In line with the Government of Canada's National Strategy for Financial Literacy, the modernized CRIC helps individuals plan for their retirement; and it promotes both financial literacy and awareness of Canada's public pensions.

The Old Age Security (OAS) program is the Government of Canada’s largest pension program. It is funded out of the Government’s general tax revenues, which means that beneficiaries do not pay into it directly. This program provides eligible seniors with basic income in retirement through the OAS Pension and the Guaranteed Income Supplement (GIS).

The work organisation was restructured, a technological solution was established, a virtual office linking all teams at several sites was created and the administrative structure was redesigned. Performance indicators showed that results quickly exceeded expectations. In 2008, there were 9,518 applications waiting to be processed. That number fell to 3,600 in 2012, for a 60 percent reduction. The average time required to process applications for review declined from 85.9 days in 2008 to 44 in 2012.

The DRL has acquired new tools to implement its vision, which is "to be an innovative leader by maintaining a commitment to improved client services provided by qualified personnel." To ensure the proper balance between quality and quantity of work, ensure the sustainability of its methods and minimize the loss of expertise that occurs when employees retire, the DRL designed, developed and deployed the following products in its local offices:

While revealing client expectations and satisfaction in terms of service and helping to improve both, it also ensures that the Board meets its commitments to clients.

This process was developed based on experience and concerns of top management and operational units. Support from all stakeholders was key to successful implementation.

• the most recent statutory actuarial report prepared by the Chief Actuary tabled in Parliament;
• any more recent estimates of the Chief Actuary;
• to maintain a relatively stable ratio of assets to expenditures over a long time horizon by determining a rel

If the latest actuarial report indicates a minimum contribution rate that is higher than the current legislated contribution rate and the federal and provincial finance ministers, after their financial review, do not make a recommendation, then Canada Pension Plan (CPP) selfsustaining default provisions apply.

Default provisions: If the legislated contribution rate is lower than the minimum contribution rate and if finance ministers do not make a recommendation, then default provisions apply:

In particular, this paper focuses on the need to ensure that short-term labour market adjustment programs support long-term income security objective. It also considers the need for adjustments in Canada's public pensions to make it more workfriendly. After introductory discussion, successive sections discuss various adjustment initiatives and the design of the public pension system, specific gaps and challenges, and

These additional methods led the organization to review the ways it operates and guide clients towards using the most efficient methods, while continuing to offer free choice and maintaining the quality of services. The changes included a new strategy with an action plan and targets to be met. It was rolled out in 2007 and has been updated based on changes to service delivery. All objectives were met within five years and clients report that they are still satisfied with the services offered.

The Office of the Chief Actuary (OCA) is required by legislation to produce regular actuarial reports assessing the sustainability of the Canada Pension Plan (CPP). The Chief Actuary is solely responsible for the content of the report and for the assumptions used.

The OCA follows a well-documented and clear assumptions development process.